Frequently Asked Questions

Everything you need to know about bringing Cozmo comfort into your home.

What is the typical shipping timeframe for furniture?

Standard shipping usually takes 5-7 business days. For larger furniture pieces, our white-glove delivery service may take 2-3 weeks depending on your location.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made or final sale items are not eligible for return.

Do your products come with a warranty?

Yes, all Cozmo furniture includes a 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.

Are the materials used in your textiles eco-friendly?

We prioritize sustainability by sourcing OEKO-TEX certified fabrics and recycled wood fibers for our textile and bedding collections whenever possible.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger home investments.